How can we help?

Check that your email address is correct and look in your spam folder. If the code still hasn’t arrived, choose “Resend code” on the sign-in page.

Check that you’re signed into the account you used to make the purchase, then check your current plan under Settings → Billing & usage. If it still hasn’t updated, tell us when you paid and include your order number if you have one.

Choose “Cancel subscription” under Settings → Billing & usage → Subscription. You can keep using your plan until the end of the period you’ve paid for. See cancellation and refund terms

Sign into the account you want to use the gift on, then enter the code under Settings → Billing & usage → Redeem a code. The confirmation will show when the plan takes effect.

Check the original conversation first. If the reading still doesn’t appear or your usage allowance was reduced, tell us roughly when it happened and what the page showed.