Terms of Service

Using Ruming

Ruming combines Ziwei Doushu, Qimen Dunjia and AI to offer personalised readings and perspectives for self-reflection. You interact with an AI system. Readings may be wrong, do not establish facts and do not guarantee future outcomes.

Ruming is for people aged 16 or over who are legally able to accept these terms. If you are under 18, we recommend using it with a parent or guardian aware of your use. We will close accounts belonging to people under 16 and delete the associated information.

Readings do not replace medical, psychological, legal or financial advice, and Ruming is not an emergency service. For important decisions, consider your circumstances and consult an appropriately qualified professional.

Your account and acceptable use

You can sign in with an email verification code or a Google account. Provide accurate details, keep your sign-in credentials secure and contact hello@ruming.app promptly if you notice anything unusual.

Ruming is for personal use only. Use it lawfully and respect other people’s rights. Do not use it for fraud or to generate unlawful or harmful content; attack or bypass security measures; or scrape content, use automated tools, resell access or extract protected technical material without permission. We may restrict or close accounts for serious breaches or use that threatens the service’s security.

Plans and payment

Ruming offers free access, one-off purchases and monthly or annual memberships. Before you purchase, we explain the plan’s features, usage allowance, expiry and total price. Prices are shown in US dollars and include applicable mandatory taxes and charges. Where a charge cannot reasonably be calculated in advance, we explain how it is calculated.

Memberships renew automatically on the monthly or annual cycle selected at checkout. You can turn off renewal before the next renewal date. Annual plans are charged for the full year; any monthly equivalent is for comparison only. One-off purchases and gifts do not renew automatically.

Gift code expiry, redemption and refund conditions are set out under “Gift details” below.

Cancellation and refunds

You can manage your subscription under Settings → Billing & usage. When you turn off automatic renewal, your paid membership remains available until the end of that period. This does not entitle you to a refund for that period or delete your account. If you cannot find the option, contact hello@ruming.app.

If you change your mind within 14 days of your first paid purchase, contact hello@ruming.app to request a refund of the unused portion, calculated in proportion to that purchase’s remaining usage allowance. Your plan starts immediately after payment, and we ask you to confirm this at checkout. We return the refund to your original payment method within 14 days of your request. Access under that purchase ends when the refund is processed.

Renewals, plan changes and additional usage allowance purchased after that first 14-day period are not refundable unless the law provides otherwise. If a reading fails to generate, usage is counted twice or you are charged twice because of a problem on our side, we will put it right. Your statutory refund and other consumer rights remain unaffected.

The service and our responsibilities

We will provide the service with care and diligence. Maintenance and updates may cause temporary interruptions, and some features may vary by region.

We will give reasonable advance notice of important service changes affecting content you have paid for, and explain the options available, including any applicable cancellation and refund rights. We do not guarantee reading outcomes, but remain responsible for meeting our legal obligations.

Content and personal information

What you write remains yours. You allow us to process it to provide the service. See the Privacy Policy for how we use personal information and the choices available to you.

Ruming’s own interface, wording and reading system are protected by intellectual property rights. Third-party background media is used under its respective licences. You can expand the source and licence information below.

Changes and contact

We will give reasonable advance notice of important changes to these terms by email or in the service, and state when they take effect, unless legal or urgent security reasons require an immediate change. If a change affects existing paid benefits, we will explain the options available. Where the law requires your agreement, we will obtain it separately.

For questions or complaints about the service or these terms, contact hello@ruming.app. Your legal rights to complain and bring proceedings remain unaffected. These terms are governed by the laws of England and Wales, without depriving you of mandatory consumer protection or rights to bring proceedings in your country of residence.