Privacy Policy
Ruming is operated by T Holdings Ltd, which is responsible for processing the personal information described in this policy. This policy explains what information we use, why we use it and the choices available to you.
For privacy questions, contact hello@ruming.app.
Information we use
We use your account details, birth information, current city, conversations and other content you submit, purchase records, and necessary device and service-use information. Birth information includes date, time, place and gender. Without the necessary information, some chart and reading features may not be available.
If you sign in with Google, we receive your email address, name and profile picture to link your account. Before providing information about someone else, make sure you have the appropriate permission. Avoid providing unnecessary sensitive information, such as health or religious beliefs, about yourself or others.
How we use information
We use information to cast your chart, provide readings and the features you choose, manage accounts and transactions, send service notifications and protect the service.
Birth information, charts, conversations and saved personal records relevant to a reading may be processed by AI service providers. This may include information you provide about another person in Between Us. We do not sell personal information, use it for third-party advertising or provide your content to third parties to train their models.
Help improve Ruming
“Help improve Ruming” is on by default. It uses your conversations, feedback and records in Goals to improve reading quality. This currently does not include model training. You can object to this use at any time by turning it off under Settings → Privacy & data.
When you turn it off, we stop retaining new material and delete improvement records still linked to your account. If the setting is on when you delete your account, existing improvement records remain but are no longer linked to your account. To remove them, turn this setting off before deleting your account.
Service providers and processing abroad
We use categories of service providers including AI, payment, cloud, communications and operational support providers, sharing only the information needed for the relevant purpose. Payments are handled by payment providers; we do not store card details.
Some information is processed outside the UK. Expand “Information use and service provider details” below for provider categories, processing locations and safeguards.
Retention and deletion
We retain information needed to provide the service while your account exists. After account deletion, account details, charts, original conversations and relevant saved records are removed from our active systems. Backups may remain for up to 30 days, and some security, transaction and other records are retained as described below.
Deleting an individual conversation does not also delete related saved records; these remain until account deletion. Improvement records are handled as explained in the previous section.
Your choices and rights
You can request access to, correction, deletion or export of personal information, and restriction of or objection to particular uses, as provided by law. Where processing relies on consent, you can withdraw it at any time. You can manage relevant information and your account in the service. For other requests, contact hello@ruming.app.
We use cookies to maintain sign-in and language preferences, not for advertising. Our visit analytics does not use cookies. If you enable browser notifications, you can stop them in Ruming or in your browser or device settings.
If you are unhappy with our handling of personal information, you can complain to the ICO or seek help from another applicable local regulator.
Security and policy updates
We take appropriate security measures to protect information. If a personal data breach occurs, we will take appropriate action and notify the relevant authorities and affected individuals as required by law. To report a security issue, contact hello@ruming.app.
Ruming is for users aged 16 or over. If we discover an account belongs to someone under 16, we will close it and delete the associated information.
We will bring important policy changes to your attention through a prominent in-service notice or email, and state when they take effect. If a new processing activity requires your consent by law, we will obtain it before starting.
More information
Information use and service provider details
Processing needed to provide the features you request and manage accounts and transactions is based on performing our contract with you. Service security and reading-quality improvement rely on the relevant legitimate interests, taking your rights and interests into account. Tax, accounting and similar retention is based on applicable law. We provide the choices required for optional notifications and analytics. Where processing relies on consent, you can withdraw it.
Service provider categories include AI reading processing, payment processing, website hosting and data storage, email and browser-notification delivery, error diagnostics and visit analytics, and weather information. Processors act under appropriate contracts and our instructions. Some providers are independently responsible for particular processing activities of their own.
Device and operational information includes browser or device type, approximate region, sign-in and activity times, account-security information, page visits and referral sources, and information needed to diagnose errors. When notifications are enabled, we retain the subscription information and preferences needed for delivery. We reduce the personal information in these records but cannot guarantee they are fully anonymous.
Weather-related features use coordinates corresponding to the current city you enter to obtain local weather from a weather provider. We do not use live GPS tracking.
Before retaining material for improvement, we process it to remove identifying details we hold. Conversations identified as involving sensitive topics, such as health or religious beliefs, are excluded, but automated processing cannot guarantee removal of all identifying information. Information provided for Between Us follows the same process; chart structure information and gender are retained for improvement. This collection includes only conversations started on or after 10 November 2026.
Data may be processed in the UK, the US, the European Economic Area and Norway. Where UK international-transfer rules apply, we use the safeguards set out in providers’ data processing terms, including standard contractual clauses with the UK Addendum or the UK International Data Transfer Agreement. You can ask hello@ruming.app about the applicable safeguards and obtain further information.
We may disclose information where required by law or lawful process, or where genuinely necessary to protect the lawful interests of Ruming, users or the public.
Retention and deletion details
Deleting an account does not remove every type of record at the same time. The following rules apply:
| Information | Retention and deletion |
|---|---|
| Account details, charts, conversations and relevant saved records | Retained while the account exists and removed from active systems after account deletion. When a conversation alone is deleted, related saved records remain until account deletion. |
| Database backups | Retained for up to 30 days, then overwritten. |
| Technical logs and error reports | Technical logs: no more than 1 day. Error reports: up to 90 days. |
| Signed-in devices and notification subscriptions | Deleted when you remove the item or delete your account. |
| Improvement records | Turning the setting off deletes records still linked to your account. If it is on when you delete your account, records remain without the account link. The current rules do not set a fixed automatic deletion period. |
| Records preventing repeated free claims | The necessary record that the free allowance has been claimed is retained to prevent repeated claims through account deletion and re-registration. |
| Invitation and gift records in other people’s accounts | Corresponding records already in another person’s account are not removed when you delete yours. |
| Security and operational records not linked to an account | Security-event records with contact details removed and no account link, and operational records not linked to an account, are not removed with account deletion. They are used to protect and improve the service. |
| Transaction records | Retained for the period required by applicable tax and accounting law. |
Company and contact details
Ruming is operated by T Holdings Ltd, a company registered in England and Wales under company number 17572845.
Email: hello@ruming.app. Our contact address is on the About Us page.
Last updated: 10 November 2026